Missed Appointments • Cancellations • Rescheduling

I understand that life gets busy and unanticipated events happen occasionally. Thank you for understanding that I make a living by dedicating time specifically to you. I value and respect your time and hope that you value and respect mine! In the event you have to reschedule your appointment, I ask that you notify me as soon as you know of conflicts. The sooner the better! This allows the opportunity for someone else to schedule an appointment, or for me to fill the availability with someone on the waiting list.

Please call or text to cancel/reschedule only. No Facebook messages, or website contact form notices please. Voicemail and text messaging is accessible 24 hours/day.

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.”

No-shows, late cancellations, and last minute requests to reduce session time result in unnecessary gaps in the client schedule, have a significantly negative impact on my livelihood, and prevent me from being able to serve others in need. Appointments are in high demand. In my desire to be effective and fair to all clients, I have adopted these cancellation, rescheduling, and missed appointment polices. Please acknowledge and be respectful of the following:

• Please be mindful and considerate. Kindly give a minimum of an ENTIRE 24 hours advanced notice to cancel or reschedule.
• No-Shows and late cancellations (less than 24 hours notice), including rescheduling, will be charged at the current Missed Appointment Fee.
• Last minute requests to reduce session time due to late arrival or other reasons -with less than 24 hours notice- will be denied and charged the full amount for the session already scheduled.
• Please arrive 5 minutes before your scheduled table time. If you are running late to any appointment, be sure to contact me. Arriving 15 minutes late or later, WITHOUT NOTICE, May result in a forfeited session and incur a “missed appointment” fee. 
• A single service/appointment/session may not be split between two people, or divided into separate appointments.
• Payment for the missed appointment or late cancellation must be received within one week of the scheduled appointment. Discounts will not apply.
• If a gift certificate is being used as payment for your appointment, and you fail to give the required 24 hour advance cancellation notice, that gift certificate will become null and void.
• Please note: Appointment reminders are a courtesy. Clients are responsible for keeping their appointment even if they do not receive a reminder. 

*No matter what the circumstance–a phone call or text is always appreciated!

*Sudden illness and serious emergencies will be considered on a case by case basis. I reserve the right to make an exception on those rare occasions, or to determine the appropriate action. 

*If last minute rescheduling is completely unavoidable, and you are unable to give the required advanced notice, you might consider sending a friend or family member to take your place. Please contact me as soon as possible if you would like to send a substitute, so that I can ascertain there is no one available last minute on the waiting list. Please be aware, if the person you select to replace you (with less than 24 hours notice for a daytime appointment, or less than 48 hours for an evening appointment) cancels or fails to show up, you (the original appointment holder) will still be responsible for full payment of the late cancellation/missed appointment. 

I consider it an honor and privilege to be of service and hope for a long and mutually satisfying relationship with each and every one of my clients. Please know that your business is highly valued and your understanding and respectful cooperation is immensely appreciated!